Our team will work with your company through your project lifecycle to make sure that your project is a success. It is critical that your implementation partner is involved directly after “go live” to assist with the “settling down” period of your new solution. The initial post go live “settling down” period normally takes 1-3 months depending on the client scenario, following the “settling down” period we transition our clients onto regular support services.
Qinisa provides a comprehensive support offering including helpdesk, issue management, service level agreement, service pack and version upgrades, system optimisations, account management etc.
We offer a Basic and Subscription support service: